Refund policy

Last Updated: 2026.08.31.

At Bartender Co., we want you to be completely satisfied with your gear. If a tool isn't up to your standard or something goes wrong with your order, we are here to make things right.

1. 30-Day Return Window

You have 30 days from the date your package is delivered to request a return. To be eligible for a standard return:

  • Items must be unused, unwashed, and in their original condition and packaging.

  • Proof of purchase (order confirmation email or order number) is required.

2. 35-Business-Day Delivery Guarantee

We monitor all shipments closely to ensure they reach your bar safely. However, if your order has not been delivered within 35 business days from the shipping date, you are eligible for a 100% full refund - no hassle, no questions asked.

3. Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. If an item arrives broken, defective, or if you received the wrong item:

  • Contact us within 7 days of delivery at info@bartender-co.com.

  • Include your order number along with clear photos or a brief video showing the issue.

  • We will immediately issue a replacement or a full refund at no extra cost to you.

4. Return Shipping Costs

  • Standard Returns (Change of Mind): Customers are responsible for paying the return shipping costs to our designated address.

  • Damaged or Incorrect Items: We cover all costs associated with replacing or refunding damaged, defective, or incorrectly shipped tools.

5. Refund Processing

Once your return is received and inspected, we will send you an email confirmation.

  • Approved refunds are processed immediately back to your original payment method..

  • Refunds typically take 5–10 business days to reflect in your account, depending on your financial institution.

6. How to Initiate a Return

To start a return request, simply contact our support team at info@bartender-co.com with your order number. We will guide you step-by-step through the return process.

7. 90-Day Purchase Protection

At Bartender Co., we believe premium barware should be built to last. That's why every eligible purchase comes with an additional 90-Day Purchase Protection benefit.

If your product develops a qualifying defect during normal, intended use within 90 days of delivery, we'll refund 100% of the purchase price paid for the affected product.

What's Covered?

Our 90-Day Purchase Protection covers defects that develop during normal, intended use, including:

  • Deformation: Structural deformation affecting the product's shape or functionality.

  • Breakage: Breakage or structural failure under normal use.

  • Rust & Corrosion: Rust or corrosion occurring despite proper use and care.

How to Make a Claim

To submit a claim, contact us at info@bartender-co.com within 90 days of delivery and provide:

  1. Your order number.

  2. A brief description of the issue.

  3. Clear photographs showing the defect.

We will review your claim and may request additional information if reasonably necessary.

If your claim is approved, we will issue a 100% refund of the purchase price paid for the affected product to your original payment method.

You will not be required to return the defective product unless we specifically request it. If a return is necessary, we will cover the return shipping costs.

What's Not Covered?

This additional protection does not cover:

  • Accidental damage, drops, impacts, or misuse.

  • Damage caused by improper cleaning, handling, or storage.

  • Normal cosmetic wear and tear, such as minor scratches.

  • Damage caused by unauthorized modifications.

Additional Information

The 90-day protection period begins on the date your order is delivered. Claims must be submitted within this period.

Our 90-Day Purchase Protection is separate from our standard 30-Day Return Policy and our 7-day reporting procedure for items that arrive damaged, defective, or incorrect.

This additional benefit does not limit or replace any statutory consumer rights under applicable law.