Shipping & Delivery

Q: How long does shipping take?

Standard delivery typically takes 6-9 business days depending on your location.

Q: What if my order doesn't arrive? Is there a delivery guarantee?

Absolutely. We closely monitor our international shipments to ensure they reach your bar safely. However, if your package has not been delivered within 35 business days from the shipping date, please contact us at info@bartender-co.com. We will immediately issue a full refund for your order - no hassle, no questions asked.

Q: Do I have to pay VAT, taxes, or customs duties on my order?

• For European Union (EU) Customers: VAT (Value Added Tax) is already included in your order total at checkout. There are no hidden fees or extra charges upon delivery within the EU.

• For Non-EU / International Customers: Prices do not include local import taxes, customs duties, or fees levied by your home country. Because regulations vary globally, any additional customs fees applied upon arrival are determined by your local government and remain the responsibility of the customer.

Q: Where do your products ship from?

While our operations and headquarters are based in Europe, we partner directly with specialized international manufacturers to fulfill orders straight from production facilities to your door. Cutting out regional middleman warehousing allows us to deliver high-grade barware at unbeatable prices worldwide.

Q: Will I get tracking info for my package?

Yes. As soon as your gear leaves the fulfillment center, you will receive an automated email containing your tracking details to follow your package step-by-step.

Products & Quality

Q: Is Bartender Co. gear built for high-volume commercial bars?

Yes. Every piece in our catalog is curated and tested for ergonomic handling, structural durability, and the demands of fast-paced, high-volume shifts.

Q: What materials are used in your tools? 

We prioritize premium, food-grade materials including 304 stainless steel and resilient electroplated finishes, featuring weighted bases crafted for long-term daily use.

Orders & Returns

Q: What is your return policy?

We back our gear with a 30-day return policy. If an item arrives damaged or doesn't meet your standard, reach out to our team to arrange a replacement or return.

Q: Can I cancel or change my order details?

Because orders move to processing quickly, please contact info@bartender-co.com within 2 hours of placing your order if you need to adjust shipping details or cancel.

Q: What is the 90-Day Purchase Protection?

Every eligible purchase comes with additional protection against qualifying product defects for 90 days after delivery. If your product deforms, breaks, or develops rust during normal, intended use, contact us at info@bartender-co.com within 90 days of delivery with your order number and clear photos. If your claim is approved, we'll refund 100% of the purchase price paid for the affected product.

This is separate from our standard 30-Day Return Policy. Terms and exclusions apply. See our Refund Policy for full details.