Last Updated: 2026.08.31.
At Bartender Co., we want you to be completely satisfied with your gear. If a tool isn't up to your standard or something goes wrong with your order, we are here to make things right.
1. 30-Day Return Window
You have 30 days from the date your package is delivered to request a return. To be eligible for a standard return:
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Items must be unused, unwashed, and in their original condition and packaging.
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Proof of purchase (order confirmation email or order number) is required.
2. 35-Business-Day Delivery Guarantee
We monitor all shipments closely to ensure they reach your bar safely. However, if your order has not been delivered within 35 business days from the shipping date, you are eligible for a 100% full refund - no hassle, no questions asked.
3. Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival. If an item arrives broken, defective, or if you received the wrong item:
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Contact us within 7 days of delivery at info@bartender-co.com.
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Include your order number along with clear photos or a brief video showing the issue.
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We will immediately issue a replacement or a full refund at no extra cost to you.
4. Return Shipping Costs
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Standard Returns (Change of Mind): Customers are responsible for paying the return shipping costs to our designated address.
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Damaged or Incorrect Items: We cover all costs associated with replacing or refunding damaged, defective, or incorrectly shipped tools.
5. Refund Processing
Once your return is received and inspected, we will send you an email confirmation.
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Approved refunds are processed immediately back to your original payment method via Stripe.
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Refunds typically take 5–10 business days to reflect in your account, depending on your financial institution.
6. How to Initiate a Return
To start a return request, simply contact our support team at info@bartender-co.com with your order number. We will guide you step-by-step through the return process.